Refund Policy

Products & Merchandise

B & M Florist hopes that you will be delighted with your order. However, if the product is faulty, we are happy to offer an exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened and unused condition.

Would you like more information?

Please view our shipping details page for full details of how to return your goods.

Flowers

B & M Florist handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.bandmflorist.com.au by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

In cases of flowers perishing within two (2) days of purchase and all care instructions have been followed or if B & M Florist produced the incorrect goods, B & M Florist will provide a replacement. The value of the replacement is at the discretion of B & M Florist. B & M Florist reserves the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.

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